Troubleshooting Common Issues in Atomic® Wallet

Official Site® | Download and Install Atomic® Wallet

Atomic® Wallet is a trusted crypto wallet used by millions of people to store, send, and manage their cryptocurrencies. While it’s known for being user-friendly and secure, like any software, it’s not immune to occasional bugs, glitches, or user-side issues.

In this guide, we’ll walk you through common problems users face in Atomic Wallet and how to troubleshoot them step by step. Whether you’re having trouble sending a transaction, seeing your balance, or launching the app — we’ve got simple solutions.


🧭 Before You Start: Quick Checklist

If you’re having trouble with Atomic Wallet, always start with the basics:

  • ✅ Are you using the latest version of the app?
  • ✅ Is your internet connection stable?
  • ✅ Did you download the app from the official site?
  • ✅ Have you restarted the device?

If yes and you’re still experiencing issues, keep reading below.


🔄 1. Wallet Not Syncing / Balance Not Updating

Problem: Your wallet is open, but the balance for one or more assets is showing 0 or incorrect.

Possible Causes:

  • Sync issue with the blockchain
  • Poor internet connection
  • Outdated wallet version

✅ How to Fix:

  • Refresh the wallet by clicking the "Refresh" or "Reload" button (on desktop).
  • Wait a few minutes and restart the app.
  • Make sure your device has a stable internet connection.
  • Ensure your Atomic Wallet is updated to the latest version.
If a balance still doesn’t show, try deleting and re-adding the token manually under “Add Assets.”

🚫 2. “Transaction Failed” or “Unconfirmed” Status

Problem: You sent a transaction, but it failed or is stuck unconfirmed for a long time.

Possible Causes:

  • Insufficient gas fees
  • Network congestion
  • Incorrect recipient address
  • Low wallet balance after fees

✅ How to Fix:

  • Make sure your wallet has enough native coin to cover network fees (e.g., ETH for Ethereum, BNB for BSC).
  • Confirm you entered the correct wallet address.
  • Double-check the fee settings before confirming the transaction.
  • Use a blockchain explorer to check the real-time status (e.g., Etherscan for Ethereum).
If it fails, the funds should return to your wallet automatically. If it’s pending, it may take time based on network activity.

🔐 3. Forgot Password to Access Wallet

Problem: You can’t access your wallet because you forgot your password.

✅ How to Fix:

  • Use your 12-word recovery phrase to restore the wallet on a new device or reinstall it.
  • After restoring, you can set a new password during setup.
🔒 Important: If you don’t have your recovery phrase, you cannot recover your wallet. Atomic Wallet does not store passwords or phrases.

📥 4. Not Receiving Coins After Transfer

Problem: You transferred crypto to Atomic Wallet, but it doesn’t show up.

✅ How to Fix:

  • First, check the transaction ID on a blockchain explorer to confirm it was sent.
  • Use the “Refresh” button in Atomic Wallet.
  • Make sure you’ve added that specific token to your wallet view using “Add Asset.”
  • Some tokens may be sent on the wrong network (e.g., BSC instead of ETH). Use the correct network to view or recover them.

📱 5. Mobile App Crashing or Not Loading

Problem: The Atomic Wallet mobile app freezes, crashes, or won’t open.

✅ How to Fix:

  • Force-close the app and relaunch it.
  • Restart your phone.
  • Update to the latest version from the official App Store or Google Play.
  • Ensure your phone has enough storage and RAM available.

If the issue persists, uninstall and reinstall the app. Use your 12-word backup phrase to restore access.


🧩 6. Missing Token or Coin

Problem: You can’t find a specific coin or token in your wallet.

✅ How to Fix:

  • Click “Add Asset” or “Add Token” and manually search or paste the contract address.
  • Make sure the token is supported on Atomic Wallet.
  • Use the correct network (e.g., Ethereum, BSC, Solana).

If unsupported, consider using a different wallet temporarily to manage that asset.


📧 7. No Response from Customer Support

Problem: You contacted Atomic Wallet support but haven’t received a reply.

✅ Tips:

  • Make sure you used the correct support link on the official website.
  • Avoid sharing your 12-word phrase or private key with anyone — not even support.
  • Recheck your email spam or junk folder.
  • Include detailed information like your OS, app version, and screenshots if possible.

Atomic Wallet generally responds within a few business days.


🔄 8. App Not Updating Automatically

Problem: Your wallet isn’t updating to the newest version automatically.

✅ How to Fix:

  • Visit the official Atomic Wallet site to manually download the newest version.
  • Backup your 12-word phrase before updating.
  • Uninstall the old version (optional) and install the new one.

Note: Your wallet will remain intact as long as you keep your recovery phrase secure.


🧠 Pro Tips to Avoid Future Issues

  • ✍️ Always write down and store your 12-word recovery phrase safely offline.
  • 🔄 Keep your app updated regularly.
  • 🛑 Never share your phrase or private keys online.
  • 📊 Use blockchain explorers to confirm transactions independently.
  • 🔐 For large amounts, consider splitting storage between multiple wallets.