Troubleshooting Common Issues in Atomic® Wallet
Official Site® | Download and Install Atomic® Wallet
Atomic® Wallet is a trusted crypto wallet used by millions of people to store, send, and manage their cryptocurrencies. While it’s known for being user-friendly and secure, like any software, it’s not immune to occasional bugs, glitches, or user-side issues.
In this guide, we’ll walk you through common problems users face in Atomic Wallet and how to troubleshoot them step by step. Whether you’re having trouble sending a transaction, seeing your balance, or launching the app — we’ve got simple solutions.
🧭 Before You Start: Quick Checklist
If you’re having trouble with Atomic Wallet, always start with the basics:
- ✅ Are you using the latest version of the app?
- ✅ Is your internet connection stable?
- ✅ Did you download the app from the official site?
- ✅ Have you restarted the device?
If yes and you’re still experiencing issues, keep reading below.
🔄 1. Wallet Not Syncing / Balance Not Updating
Problem: Your wallet is open, but the balance for one or more assets is showing 0 or incorrect.
Possible Causes:
- Sync issue with the blockchain
- Poor internet connection
- Outdated wallet version
✅ How to Fix:
- Refresh the wallet by clicking the "Refresh" or "Reload" button (on desktop).
- Wait a few minutes and restart the app.
- Make sure your device has a stable internet connection.
- Ensure your Atomic Wallet is updated to the latest version.
🚫 2. “Transaction Failed” or “Unconfirmed” Status
Problem: You sent a transaction, but it failed or is stuck unconfirmed for a long time.
Possible Causes:
- Insufficient gas fees
- Network congestion
- Incorrect recipient address
- Low wallet balance after fees
✅ How to Fix:
- Make sure your wallet has enough native coin to cover network fees (e.g., ETH for Ethereum, BNB for BSC).
- Confirm you entered the correct wallet address.
- Double-check the fee settings before confirming the transaction.
- Use a blockchain explorer to check the real-time status (e.g., Etherscan for Ethereum).
🔐 3. Forgot Password to Access Wallet
Problem: You can’t access your wallet because you forgot your password.
✅ How to Fix:
- Use your 12-word recovery phrase to restore the wallet on a new device or reinstall it.
- After restoring, you can set a new password during setup.
📥 4. Not Receiving Coins After Transfer
Problem: You transferred crypto to Atomic Wallet, but it doesn’t show up.
✅ How to Fix:
- First, check the transaction ID on a blockchain explorer to confirm it was sent.
- Use the “Refresh” button in Atomic Wallet.
- Make sure you’ve added that specific token to your wallet view using “Add Asset.”
- Some tokens may be sent on the wrong network (e.g., BSC instead of ETH). Use the correct network to view or recover them.
📱 5. Mobile App Crashing or Not Loading
Problem: The Atomic Wallet mobile app freezes, crashes, or won’t open.
✅ How to Fix:
- Force-close the app and relaunch it.
- Restart your phone.
- Update to the latest version from the official App Store or Google Play.
- Ensure your phone has enough storage and RAM available.
If the issue persists, uninstall and reinstall the app. Use your 12-word backup phrase to restore access.
🧩 6. Missing Token or Coin
Problem: You can’t find a specific coin or token in your wallet.
✅ How to Fix:
- Click “Add Asset” or “Add Token” and manually search or paste the contract address.
- Make sure the token is supported on Atomic Wallet.
- Use the correct network (e.g., Ethereum, BSC, Solana).
If unsupported, consider using a different wallet temporarily to manage that asset.
📧 7. No Response from Customer Support
Problem: You contacted Atomic Wallet support but haven’t received a reply.
✅ Tips:
- Make sure you used the correct support link on the official website.
- Avoid sharing your 12-word phrase or private key with anyone — not even support.
- Recheck your email spam or junk folder.
- Include detailed information like your OS, app version, and screenshots if possible.
Atomic Wallet generally responds within a few business days.
🔄 8. App Not Updating Automatically
Problem: Your wallet isn’t updating to the newest version automatically.
✅ How to Fix:
- Visit the official Atomic Wallet site to manually download the newest version.
- Backup your 12-word phrase before updating.
- Uninstall the old version (optional) and install the new one.
Note: Your wallet will remain intact as long as you keep your recovery phrase secure.
🧠 Pro Tips to Avoid Future Issues
- ✍️ Always write down and store your 12-word recovery phrase safely offline.
- 🔄 Keep your app updated regularly.
- 🛑 Never share your phrase or private keys online.
- 📊 Use blockchain explorers to confirm transactions independently.
- 🔐 For large amounts, consider splitting storage between multiple wallets.